D&SL T&C’s V1.0
Contact information:
dandslfuels.co.uk is owned and operated by
D. & S.L. Storage Ltd,
The Ordnance Depot,
Battery Road,
Paull,
East Yorkshire,
HU12 8FP
Tel: 01482 898462
Email: Christy@DSLTT.co.uk

Agreement of sale
These Terms and Conditions of Sale apply to all transactions, whether you place an Order online, over the telephone, or otherwise. By placing an Order with Us by any method, you indicate that you accept these Terms and Conditions of Sale, and that you agree to abide by them.

We may revise these Terms and Conditions of Sale from time to time, and the latest version will appear on Our website at dandslfuels.co.uk; Please ensure that you read these Terms and Conditions of Sale carefully before submitting your Order. Please check that the details on your Order and in these Terms are complete and accurate. If you think there is a mistake, please contact Us as soon as possible.

We may give you a quotation or price in person, online, in writing, or by phone. All prices are only valid at the point in time We issue them. We may change the price or withdraw a quote at any time prior to acceptance. A quote or price is not an offer from Us and cannot be accepted.

Should a price be quoted to you that is in the event of an obvious error in Our systems which results in an incorrect price being quoted to you, We will be entitled to cancel the Order and you will be given the opportunity to receive a refund or place an alternative Order at the correct price; When you Order on the phone, a contract is formed between Us and these Terms will become binding on you and Us when We confirm on the phone that We have accepted your Order; When you order via Our website, a contract is formed between Us when We send you written confirmation of your Order, and at that point, these Terms will become binding on you and Us.

When you order online, payment for fuel must be made by debit or credit card at the time of placing your Order.
If We are unable to accept your Order, by whatever method it was placed, we will contact you and will not charge you for the Goods.
Each Order you place by whatever method which is accepted by Us forms a separate contract and you are governed by Our Terms and Conditions of Sale.

Your Personal Details
At D&SL Fuels, safeguarding your personal information is paramount. Please carefully review the following provisions regarding the collection and use of your personal details:

Account Registration: To establish an account with us, you are required to provide your name, address, telephone number, email address, and any specific delivery instructions. This information is essential for account setup and ensuring efficient service delivery.

Accuracy and Age Requirement: All information provided must be true, accurate, and up to date. Additionally, you must be 18 years of age or older to open an account with us.

Order Rejection or Cancellation: We reserve the right to reject or cancel any Order if the information provided does not meet our satisfaction or violates our terms and conditions.

Privacy Policy Compliance: We handle your information in accordance with our Privacy Policy, accessible by searching ‘Privacy Policy’ on our website. By placing an Order with us or using our website, you consent to the processing of your personal data as outlined in our Privacy Policy. You also warrant that all data provided by you is accurate.

Credit Reporting: The existence of your account with us and any defaults will be recorded with a credit reference agency. This information may be shared with other lenders for assessing further credit applications by you or members of your household. Additionally, it may be used for occasional debt trading and fraud prevention purposes.

Your trust is essential to us, and we are committed to maintaining the confidentiality and security of your personal information. Should you have any inquiries or concerns regarding the handling of your personal details, please do not hesitate to contact us.

Changes to or Cancellation of an Order
At D&SL Fuels, we understand that circumstances may change, and you may need to amend or cancel your Order. Please review the following guidelines regarding changes or cancellations:

Cancellation or Amendment Requests: Should you wish to cancel an Order or make changes to it before it is fulfilled, you must contact us before 5pm on the last working day prior to the scheduled delivery. We will make every effort to accommodate your requested changes.

Notification of Changes: Upon receiving your request for changes, we will inform you of any adjustments to the price of the Goods, the timing of supply, or any other necessary modifications resulting from your request. We will then seek your confirmation regarding whether you wish to proceed with the proposed changes. If we are unable to implement the change or if the consequences are unacceptable to you, you have the option to cancel your Order.

Refund Policy: Any payment made for a cancelled Order will be refunded upon request using the same method of payment initially used. We aim to process refunds promptly and efficiently.

Cancellation Fee: If you cancel an Order with less than 24 hours’ notice before the scheduled delivery date, we reserve the right to charge a reasonable cancellation fee. This fee is intended to cover administrative costs incurred. We will notify you of any applicable cancellation fee at the time of cancellation.

We strive to provide flexibility and excellent customer service while ensuring the smooth processing of Orders. Should you have any questions or require further assistance regarding changes or cancellations to your Order, please do not hesitate to contact us.

Delivery of Goods:
We will supply and deliver the Goods in bulk to you subject to you ensuring that:
You provide Us with clear delivery instructions including full address and if applicable the location or identification of specific storage tanks;

There is safe, unobstructed access to your premises and storage tank;

The storage into which the delivery is to be made is safe, correctly installed, and fit for purpose; has a secure gauging system for bulk storage and complies in all respects with all relevant statutes and regulations which may be in force from time to time;

The storage into which the delivery is to be made will accommodate the full quantity ordered without incidental risk to Our or your property. In the event there is insufficient capacity in the storage tank(s) provided for the whole of the ordered amount to be delivered, you will be charged for the amount delivered only;

We will aim to deliver to you by the delivery date in your quotation or written confirmation, or if no date is set out, within at least 30 days. However, in exceptional circumstances, this might not always be possible due to factors beyond Our reasonable control. If there is a delay, We will try to contact you as soon as We can agree to a new delivery date;

If your delivery address is different to the address you provide when ordering, you must advise us accordingly;
We will not deliver if We consider your premises are unsafe for Our vehicles, or that there is any fault or failure in your storage tank or equipment;

You will observe good health and safety practices due to the highly flammable nature of the product whether or not such practice is enforceable by law. You will not allow any smoking or naked lights, nor permit any stoves, electric or gas fires, or radiators to function in proximity to a tank or inlet-pipe into which a delivery is being made or a vent-pipe connected to such a tank;

If We can safely access your tank to make the delivery, you do not need to be present when We deliver. However, if you are present at delivery, you will ensure that the driver making the delivery couples up with the correct feed on your tank(s);

Your fuel will be deemed as delivered when on discharge it passes the hose connection of the storage tank, container, receptacle, vessel or fill line which you use for receiving delivery at your address;

All risks associated with the storage and use of the Goods supplied shall pass to you once the Goods have been delivered;
If We believe it would be unsafe to make a delivery of Goods to you then We may suspend that delivery until We are satisfied it would be safe for Us to proceed;

We reserve the right to make a charge if a scheduled delivery cannot be effected or if a vehicle is unduly delayed at delivery point, provided such aborted delivery or delay is not Our or Our employees’ fault;

We reserve the right to make a charge if, due to premature ordering and/or over-ordering, the total Order cannot be delivered at one time. If an emergency delivery is requested due to you having completely run out of fuel, We reserve the right to make a charge if upon delivery it is found that you had not run out of fuel;

Where the quantity delivered is less than that ordered due to lack of capacity in the tank, We reserve the right to increase the unit price for the delivery by a minimum of two pence per litre per one hundred litres underdelivered;
When you order a specific quantity of fuel, it is acknowledged by you that due to the nature of the Goods, there may from time to time be a shortfall in the quantity of Goods actually delivered. In the event of a shortfall, you will be charged only for the amount delivered and not the amount ordered. If a further delivery is made, this will be treated as a separate contract;

Our measurement of quantity will be accepted by you;
Where you are a commercial customer, the products sold are exclusively for your own use or trade purposes only and must not be resold, transferred, or disposed of to any other person, firm, company, or corporation within the UK, and must only be used by you in the course of your business;

We will not be liable for any failure, delay, or disruption to Our obligations if so prevented or hindered by circumstances of any kind whatsoever outside D. & S.L. Storage Ltd control, e.g. war, accident, flood, fire, explosion, etc. (Force Majeure). Subject to this D. & S.L. Storage Ltd and its registered partners may cancel or suspend any of its obligations to you without liability.

In the event that you fail to comply with the requirements in this document, We reserve the right not to deliver, and will not be liable for any such non-delivery (or delayed delivery), and/or any required re-delivery.

Price and Payment
At D&SL Fuels, we strive to ensure transparency and fairness in pricing and payment processes. Please review the following information regarding the price of Goods and payment terms:

Price Fluctuations: The price of Goods is subject to fluctuations in line with crude oil prices.

Online Orders: When ordering Goods online, the price will be clearly displayed on our website, and payment is required at the time of placing the Order.

Written or Telephone Orders: For orders placed in writing or over the telephone, the price will be fixed at the time of Order placement and will not change thereafter.

Top-Up Deliveries: Top-Up deliveries will be priced at the time of delivery unless a specific price has been previously agreed upon.

Tax Inclusions: Prices include applicable Government taxes and duties, except for Value Added Tax (VAT), which will be charged separately. You are responsible for any increases in taxes or duties that occur at the time of delivery.

Invoicing: We may issue an invoice or delivery note upon completion of delivery.

Payment Terms: Payments must be made within the agreed-upon payment terms. Failure to adhere to these terms may result in a credit charge of 8%

Identity Verification: We may utilise third-party databases to ensure the security of your debit/credit card information and validate your identity during the ordering process. Orders may be rejected or cancelled if we are not satisfied with the provided information.

Supply Contracts: If you have signed a Supply Contract with us, the terms outlined in that contract will prevail in case of any inconsistency with these conditions.

Property Ownership: The property in the company’s products will not pass to you until full payment for all supplied products has been received at the full purchase price.

We aim to provide clarity and fairness in all our transactions. Should you have any questions or require further clarification regarding pricing or payment, please do not hesitate to contact us.

Return of Goods
At D&SL Fuels, we understand that circumstances may arise where the return of Goods is necessary. Please review the following guidelines regarding the return process:

Return Authorization: Goods may be returned only with prior agreement confirmed in writing by D&SL Fuels. Returns are subject to an agreed handling charge, unless the Goods were acknowledged to be damaged upon delivery.

Condition of Returned Goods: Goods must be returned in a condition equivalent to their original state upon delivery. D&SL Fuels reserves the right to refuse the return of Goods that do not meet this condition.

Quantity Discrepancy: If the quantity ordered differs from the actual available capacity in the customer’s tank and the volume of oil delivered by D&SL Fuels, a refund will be issued upon request. The refund will be processed to the original payment card used at the time of ordering.

We are dedicated to ensuring customer satisfaction and facilitating returns in accordance with our policies. Should you have any questions or require assistance regarding the return of Goods, please contact us for further guidance.